Accessibility Statement
Last Updated: May 17, 2026
Our Commitment to Accessibility
At Velva Foods Canada, we are committed to ensuring that our website and services are accessible to everyone, including people with disabilities. We believe that everyone should be able to browse our products, place orders, and enjoy our premium desserts regardless of their abilities.
We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility of our digital presence.
Accessibility Features
Our website includes the following accessibility features:
Navigation and Structure
- Clear and consistent navigation throughout the website
- Logical heading structure (H1, H2, H3) for easy content scanning
- Skip navigation links to jump to main content
- Breadcrumb navigation on product and category pages
- Descriptive page titles for each page
Visual Design
- High contrast color scheme (burgundy #7A1638 and orange #E9743A) for better readability
- Sufficient color contrast ratios meeting WCAG AA standards
- Text that can be resized up to 200% without loss of functionality
- Responsive design that works on various screen sizes and devices
- Clear focus indicators for keyboard navigation
- No reliance on color alone to convey information
Content and Media
- Alternative text (alt text) for all meaningful images
- Descriptive link text that makes sense out of context
- Clear and simple language throughout the website
- Captions and transcripts for video content (when available)
- Readable fonts with appropriate sizing and spacing
Forms and Interactions
- Clearly labeled form fields with descriptive labels
- Error messages that clearly explain what went wrong and how to fix it
- Keyboard-accessible interactive elements (buttons, links, forms)
- Sufficient time to complete forms and transactions
- Confirmation messages for important actions
Assistive Technology Support
- Compatible with screen readers (JAWS, NVDA, VoiceOver)
- Semantic HTML markup for proper content structure
- ARIA labels and landmarks where appropriate
- Keyboard navigation support throughout the website
- Support for browser text-to-speech features
Standards and Guidelines
Our website aims to conform to the following accessibility standards:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines from the World Wide Web Consortium (W3C)
- AODA: Accessibility for Ontarians with Disabilities Act (Ontario, Canada)
- Section 508: U.S. federal accessibility standards
- EN 301 549: European accessibility standard
Known Limitations
Despite our best efforts, some areas of our website may not be fully accessible. We are aware of the following limitations and are working to address them:
- Some third-party embedded content (social media feeds, payment processors) may have accessibility limitations beyond our control
- Certain animated effects and transitions may not be optimal for users with motion sensitivity (we are working on reduced motion preferences)
- Some older PDF documents may not be fully accessible (we are working to update these)
- Product images uploaded by third parties may lack proper alternative text
We are committed to addressing these issues and continuously improving accessibility across our entire website.
Compatible Assistive Technologies
Our website is designed to work with the following assistive technologies:
- Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
- Screen Magnification: ZoomText, Windows Magnifier, macOS Zoom
- Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
- Keyboard Navigation: Full keyboard support without requiring a mouse
- Browser Extensions: Text-to-speech, high contrast modes, font adjustments
We test our website with the latest versions of popular browsers (Chrome, Firefox, Safari, Edge) and assistive technologies to ensure compatibility.
Third-Party Content and Services
Our website may include content and services from third parties, such as:
- Social media platforms (Instagram, Facebook, TikTok, Pinterest)
- Payment processors
- Map services for location information
- Analytics and tracking tools
While we strive to work with accessible third-party services, we cannot guarantee the accessibility of external content. If you encounter accessibility barriers with third-party content, please let us know, and we will work to find alternative solutions.
Feedback and Assistance
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
When reporting an accessibility issue, please include:
- The specific page or feature where you encountered the issue
- A description of the problem and how it affects your ability to use the website
- The assistive technology you are using (if applicable)
- Your browser and operating system
We aim to respond to accessibility feedback within 3 business days and will work with you to provide an accessible alternative or solution.
Alternative Ways to Order
If you have difficulty using our website, we offer alternative ways to place orders and access our services:
- Phone Orders: Call us to place orders over the phone with assistance from our team
- Email Orders: Send your order details to orders@velva.ca
- In-Person: Visit any IYYCburg location in Calgary to order in person
- Assisted Ordering: Our staff can help you navigate the website or place orders on your behalf
Ongoing Accessibility Improvements
Accessibility is an ongoing commitment. We regularly:
- Conduct accessibility audits and testing with real users
- Train our team on accessibility best practices
- Review and update our website to address accessibility issues
- Monitor changes in accessibility standards and guidelines
- Incorporate accessibility into our design and development process
- Seek feedback from users with disabilities
We are committed to making continuous improvements and ensuring that everyone can enjoy Velva's premium desserts.
Technical Specifications
Our website is built using modern web technologies with accessibility in mind:
- Semantic HTML5 markup
- CSS for visual presentation (no reliance on CSS for content)
- Progressive enhancement approach
- Responsive design using modern CSS techniques
- JavaScript that degrades gracefully when disabled
- ARIA attributes for enhanced screen reader support
Legal Disclaimer
While we strive to ensure that our website meets accessibility standards, we acknowledge that some content may not yet be fully accessible. We are committed to addressing these issues and welcome your feedback to help us improve.
This accessibility statement applies only to the Velva Foods Canada website (velva.ca). It does not apply to third-party websites linked from our site.
Updates to This Statement
We review and update this accessibility statement regularly to reflect our ongoing efforts and improvements. This statement was last updated on May 17, 2026.
If you have questions about this statement or our accessibility practices, please contact us at accessibility@velva.ca.
Accessibility Resources
For more information about web accessibility, visit:
